Maintenance communication that doesn't live in your text messages.
Tenants report the problem themselves. You see it on one board, assign a crew member, and coordinate access — without the phone tag.
Tenants need no account — just your property code.
Every repair starts as an interruption.
A tenant calls. You stop what you're doing, ask the same questions, scribble it on whatever's nearby, then re-tell it to whoever's fixing it. The details get lost between the call and the work.
Let them write it down, once, correctly.
The tenant picks the category, sets urgency, and says how you'll get in. It arrives as a clean record your crew can act on — the effort saved at the very first step.
How it works
Four steps from a tenant's problem to a closed-out repair.
Tenant documents it
They enter your property code and describe the problem — turning a phone call into a documented, categorized issue.
It lands on your board
Every issue shows up in one queue with category, priority, and contact info already filled in. No re-typing.
Assign a crew member
Set a 1–5 priority, pick an employee, estimate the visit length. Workers know exactly what needs doing.
Coordinate access
The tenant grants entry or proposes times. You confirm one and close it out — no phone tag.
Built around how repairs actually happen
Not a generic ticket system — the specific moments that waste a landlord's time.
A real list of what actually breaks.
Tenants pick from concrete, plumbing-heavy categories — the things that genuinely go wrong in a rental — instead of a vague “describe your issue” box. You know what you're dealing with before you read a word.
Every open issue in one place.
New issues land in a queue and move across columns — New, Assigned, Scheduled, Completed — as the work progresses. Set a 1–5 priority, assign the right crew member, and estimate the visit. Nothing lives in a buried text thread.
The hardest part of any repair: getting in.
The tenant chooses how access happens — right when they report the problem — so you're not trading voicemails to schedule a 20-minute fix.
I approve access to the unit — just text me 15 minutes before you arrive.
I will provide up to 3 preferred times, or you can contact me to schedule. I realize this may delay the repair.
For tenants
- • No account, no app — just the property code
- • Pick the exact problem from a clear list
- • Say how urgent it is and how to get in
- • The request is documented, not lost in a call
For landlords
- • One board for every property and unit
- • Assign crew, set priority, estimate the visit
- • Access coordinated up front, in the tool
- • A clean record from report to repair
Frequently asked questions
Do tenants need to create an account?
No. Tenants just need your property code. They open the report page, enter the code, and document the issue — no signup, no app to download.
How do tenants find their property code?
You share it however you like — a sticker by the door, a line in the lease, a text. One code covers a whole property; tenants pick their building and unit when they report.
What about access to the unit?
The tenant chooses: grant permission to enter (just text me 15 minutes before) or propose up to three appointment windows. You confirm one. The coordination happens in the tool, not over voicemail.
Can I track which crew member is handling what?
Yes. You add your employees once, then assign issues to them with a priority and an estimated visit length. Each issue carries who owns it through to completion.
Is my data private?
Each landlord account sees only its own properties, tenants, and issues. Tenant contact details are used to coordinate the repair and nothing else.
Stop being the help desk.
Set up your property code, share it with your tenants, and let the documentation start with them.